Standard appliances
Unused, unopened home appliances in original packaging can be returned within a reasonable period of delivery for a refund or exchange, in line with South African Consumer Protection Act requirements. Proof of purchase is required.
Faulty or damaged items
If an item arrives faulty or damaged, contact us as soon as possible with photos and your order number – we’ll arrange a repair, replacement or refund through the manufacturer’s warranty process or directly, depending on the product.
Commercial, industrial and made-to-order equipment
Because commercial and industrial equipment is often ordered or configured specifically for a business, made-to-order and custom-specified items are generally not eligible for change-of-mind returns. Any exceptions are agreed in writing at the time of quoting.
How to start a return
Contact our team with your order number and reason for return. We’ll confirm eligibility and next steps before you send anything back – please don’t return an item before hearing from us.